We take pride in every product we create and want you to feel completely confident in your purchase. Please review our policy carefully before ordering.
RETURNS
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return. Items designated Final Sale are not eligible for return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, contact us at kreoledesignz@att.net before sending your item back. If your return is approved, we will provide instructions for returning your item.
Approved returns must be sent to:
Kreole Designz
P.O. Box 625
Dacula, GA 30019-9998
Customers are responsible for return-shipping costs unless the return is due to an error by Kreole Designz or an item arrives defective, damaged, or incorrect.
Original shipping charges are non-refundable unless otherwise required by law.
Items returned without prior authorization will not be accepted.
CUSTOMIZED & PERSONALIZED ITEMS
Because customized and personalized products are created specifically for each customer, approved returns of eligible customized or personalized items are subject to a 35% restocking fee. The restocking fee will be deducted from the amount otherwise eligible for refund.
Customized or personalized products designated Final Sale are not eligible for return, refund, exchange, or cancellation.
Please carefully review all personalization details—including names, dates, spelling, colors, sizes, and other selections—before submitting your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives defective or damaged, or if you receive an incorrect item, contact us promptly at kreoledesignz@att.net so we can evaluate the issue and determine the appropriate resolution.
When contacting us, please include your name, order number, a description of the issue, and photos when applicable. This information will help us assist you as efficiently as possible.
DIGITAL PRODUCTS
Due to the nature of digital products, all digital product sales are Final Sale and are not eligible for returns, exchanges, or refunds once the product has been delivered or accessed, except where otherwise required by applicable law.
If you experience an issue accessing your digital purchase or receive an incorrect file, please contact us at kreoledesignz@att.net so we can assist you.
Please review the individual product description, file information, compatibility requirements, and usage terms carefully before purchasing.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Items designated Final Sale
- Gift cards
- Digital products or downloadable files once delivered or accessed
- Items that have been worn, used, washed, altered, or damaged after delivery
- Customized or personalized items designated Final Sale
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
SALE ITEMS
A discounted or promotional price does not automatically make an item Final Sale.
Only products specifically identified as Final Sale are excluded from return based on their sale status.
EXCHANGES
We do not process direct exchanges.
If you need a different size, color, or other eligible item, please contact us to request a return of the original item. Once the return is approved, you may place a separate order for the replacement item.
Return eligibility requirements and any applicable fees still apply.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the eligible refund amount will be issued to your original payment method within 10 business days. Any applicable restocking fee or other non-refundable amount will be deducted before the refund is issued.
Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since Kreole Designz approved your refund and you have not received it, please contact us at kreoledesignz@att.net.
QUESTIONS?
We're happy to help. For questions about returns, refunds, digital products, or product eligibility, please contact us at kreoledesignz@att.net.
We typically respond within 24–48 business hours.
By completing a purchase, you acknowledge that you have reviewed and agree to the terms outlined in this policy.
