ORDERS & PURCHASING
How do I place an order?
Browse the collection, select your item, choose options or customization details, and click "Add to Cart." Proceed to checkout to complete your purchase. Visit the How to Order page for a full step-by-step guide.
Can I make changes to my order after placing it?
We begin processing orders quickly, so changes cannot be guaranteed. Please contact us as soon as possible at kreoledesignz@att.net if you need to make an adjustment.
Do you accept custom orders?
Yes! Many products are available for customization. Review the individual product listing for options, or contact us directly to discuss a special request.
DIGITAL PRODUCTS & CANVA TEMPLATES
How do I access my digital download?
After purchase, you will receive an email with your download or Canva access link. Digital products are available immediately after your order is confirmed.
Do I need a Canva account to use your templates?
Yes, a free Canva account is required. Some templates may include elements that require a Canva Pro subscription. Please review the product listing carefully before purchasing.
Can I use your templates for commercial purposes?
Templates are intended for personal use unless otherwise stated in the product listing. Please review the licensing details on each product page.
CUSTOMIZATION
How do I personalize my order?
Enter your personalization details — such as names, dates, or colors — directly on the product page before adding to your cart.
Can I request a proof before my order is finalized?
Proof availability varies by product. Please contact us before placing your order if a proof is important to you.
Are there any elements I cannot change in a template?
Some design elements may be locked to preserve the integrity of the layout. Editable fields are noted within Canva when you open your template.
PRINTING
Do you offer printing services?
We do not currently offer in-house printing for digital templates. Our designs are print-ready and optimized for home printing or professional print shops.
What paper or cardstock do you recommend?
We recommend 65–110 lb cardstock for most party favor and invitation designs. Glossy or matte finishes both work beautifully depending on your design.
SHIPPING & DELIVERY
Where do you currently ship?
We currently ship physical products within the United States. Digital products are available for purchase without shipping.
How much is shipping?
Standard shipping within the United States is a flat rate of $4.99 for physical products. Digital products are delivered electronically and do not require shipping.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout. Please note it applies to transit time only and does not shorten production or processing time.
How long does processing take?
Physical and custom orders typically process in 3–7 business days. Digital products are delivered instantly. Processing times may be extended during peak seasons.
How will I know when my order has shipped?
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
RETURNS & REFUNDS
What is your return policy?
We offer a 14-day return window for eligible items. Digital products, Final Sale items, and certain customized or personalized products are not eligible for return. Please review our Returns & Refunds Policy for complete eligibility requirements.
Can digital products be returned or refunded?
Due to the nature of digital products, all digital product sales are final and are not eligible for returns, exchanges, or refunds once the product has been delivered or accessed. If you experience an issue with your download or receive an incorrect file, please contact us so we can assist you.
My item arrived damaged. What should I do?
Please contact us at kreoledesignz@att.net as soon as possible with your order details and photos of the item and packaging, and we will make it right.