Shipping policy

At Kreole Designz 💎, we are committed to delivering your items with care, quality, and efficiency. Please review our shipping details below.

✨ PROCESSING TIMES

Digital Products (Canva Templates & Downloads)

  • Delivered instantly after purchase via email or download link
  • No physical item will be shipped

DTF Transfers & Handmade Party Favors

  • Processing Time: 3–7 business days
  • Each item is made to order and carefully prepared to meet our quality standards

During peak seasons (such as graduation or holidays), processing times may be slightly extended.

📦 SHIPPING METHODS & DELIVERY TIMES

We currently ship via trusted carriers such as USPS and UPS.

Estimated Delivery Times (after processing):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (if selected at checkout)

Please note: Delivery times are estimates and may vary based on carrier delays or location.

💌 ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.

📍 SHIPPING ADDRESS

Please ensure your shipping address is entered correctly at checkout.

Kreole Designz is not responsible for:

  • Incorrect or incomplete addresses
  • Packages delivered to the wrong address provided by the customer

If an order is returned due to an incorrect address, additional shipping fees may apply.

🚫 DIGITAL PRODUCT POLICY

All digital products are:

  • Delivered electronically
  • Not eligible for shipping
  • Non-refundable once accessed or downloaded

⚠️ SHIPPING DELAYS

While we strive to meet all delivery timelines, Kreole Designz is not responsible for delays caused by:

  • Postal service interruptions
  • Weather conditions
  • Holidays or peak shipping periods

📦 LOST OR STOLEN PACKAGES

Once a package has been marked as delivered, Kreole Designz is not responsible for lost or stolen items.

If you experience an issue, we recommend:

  • Contacting your local carrier
  • Checking with neighbors or your local post office

💎 QUALITY COMMITMENT

Each order is carefully crafted, packaged, and inspected to ensure it meets our standards of excellence before it leaves our hands.

📩 CONTACT US

If you have any questions about your order, please contact us:

📧 Email: [your email here]
📱 Response Time: Within 24–48 business hours

✨ FINAL NOTE

Thank you for choosing Kreole Designz 💎—where every detail is designed to help you celebrate beautifully.